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What do your customers really think?
Want to identify potentially damaging and counter productive issues you aren't aware of? Do you want to ensure your efforts are value-added? Do you want to map the progress of your actions? |
Competency Management Incorporated (CMI) starts by using our staff's comprehensive formal training in survey methodology coupled with extensive applied experience, to help you clarify the objectives and dimensions the survey is expected to examine. Our in-house capabilities include:
DESIGN OF PROPRIETARY SURVEY CONTENT
Tap such areas as: climate, culture, organizational and leadership effectiveness, diversity, client perceptions and customer service, attitudinal, interest, commitment, team- or change readiness, exit perceptions and probability of retention.
DEVELOP APPROPRIATE USER INSTRUCTIONS & ADMINISTRATION LOGISTICS
Designed for use in the United States as well as internationally; by telephone, computer, focus group, one-on-one, paper-and-pencil mass administration or mail out.
LAYOUT INCLUDING FORMAT, TEXT, GRAPHICS & COMBINED OR FREE STANDING RESPONSE FORMS
Our "user-friendly" approach has resulted in consistently high response rates.
DATA ANALYSIS AND FEEDBACK DESIGN
Responses are 'pooled' to provide a measure of how the incumbents responded to each question. Survey items are listed in a feedback report based on each item's favorability score, ranging from the lowest (least favorable) to highest.
FORMULATE ACTION PLANS
CMI will help you formulate action plans to ensure value-added measurable goals.
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Case in point from a CMI client survey:
The hallmark of CMI's Mirror© Program is flexibility, expediency, and rapid turnaround while ensuring high fidelity of data. We will gather relevant accurate feedback, help target your action plans, and measure your progress.
We're in business to help your business succeed.
Your next strategic step should be to contact CMI.
Program